Orders are shipped within 24 hours after the order has been placed.

After placing an order, an email confirmation will automatically be sent to you with your unique order number.

You can use this order number to check the status of your order on our homepage.

We regret we cannot offer a refund once the product has been purchased.

Under certain circumstances refunds will be given at the discretion of the Company Management.


We ship by UPS for International deliveries and Australian Air Express for local deliveries to your home address only as this is the only method that does require a signature on receipt and can be tracked if necessary.

Customer having difficulties with their headset can contact Plantronics Technical Assistance Centre (TAC) directly on 011 800 5444 6600 ( this is an international toll free number ) between Monday noon and Saturday noon Australian Eastern Standard Time.

If the TAC determines that the product is covered under warranty you will be refered to the Plantronics web site to complete a Quick Web Service form.

By completing this form, you should receive a replacement unit within 3-4 working days.

You will need to return the faulty unit to the Plantronics Service Centre in Sydney.

If the product has a date code that is out of warranty, they may also request a proof of purchase to be provided for it to be covered by warranty.

For product deemed faulty and out of warranty, the TAC will offer you a coupon via the website that entitles you to purchase a replacement headset directly from Siemens for 25% less than the RRP. Siemens will coordinate this sale with best efforts to avoid channel conflict.

As a reminder of the warranty for Plantronics headsets, professional products have a two years limited warranty that covers faults with the manufacturing process or components.

Practical headsets have a one year limited warranty.

Accessories and consumables are not covered by warranty.